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How to Successfully Relaunch Workday Within Your Organization

If you were expecting your Workday investment to integrate with your organization seamlessly, but it didn’t, you’re not alone. Getting there takes persistence, patience, and a plan! In my former life as a Workday customer for an organization that went live two (2) years before my arrival, I was responsible for relaunching Workday. Unfortunately, team members were experiencing conflict over the following challenges:

  • Broken Integrations

  • Data Quality Issues

  • Missing team processes for governance, optimization, and support

  • No plan for modernization and optimization

  • Underutilization of manager self-service features

Thankfully, a year later, after executing a successful relaunch approach, I synchronized the organization using a Workday implementation strategy and renewed the organization’s trust in its investment.

Although relaunching Workday can be challenging, these seven (7) steps are critical for success:

Step 1: Create a Project Team

Create a team of diverse roles to support the effort, including:

  • Project (Executive) Sponsor

    • Legitimizes project objectives

    • Champions progress with key stakeholders

  • Employee Experience, Communications, & Change Management Team

    • Develops and owns change, engagement, and communication plans

    • Collaborates with key stakeholders and end-users

    • Ensures employee experience is a priority

  • Project Manager

    • Keeps project plan on track

    • Maintains project notes, timelines, and roadmaps

    • Organizes project team meetings

  • Subject Matter Experts

    • Serves as Workday change champions and includes:

      • Finance

      • Human Resources

      • Individual Contributors

      • People Leaders

      • Technology

      • Other critical resources

Step 2: Establish Steering Committee

Identify senior and executive leaders to oversee the relaunch roadmap. The Steering Committee is responsible for:

  • Championing the project

  • Executing calls-to-action from the project team

  • Providing insight and direction on critical decisions and resourcing

Step 3: Utilize Professional Support Services

A robust network of resources is available to support your Workday journey, including:

  • Customer Support Center

    • Increase familiarity and become an avid Workday Community user

    • Receive valuable support through Customer Care requests & Training

  • Free Annual Review provides valuable insight regarding:

    • Analyzing system usage

    • Designing relaunch approach

    • Maximizing module features

  • Professional Services

    • Review & Recommend to optimize your system

    • Learn on Demand & Virtual Classrooms to build subject matter expertise

    • Jumpstart Services & Office Hours to accelerate new enhancements

  • Third-Party Resources

    • Gain additional subject matter expertise and temporary resourcing from Workday Partners, Independent Consultants, and Staffing Agencies

Step 4: Develop Workday Roadmap

A robust roadmap is critical for success. Creating a roadmap should include:

  • Reviewing company priorities and internal priority roadmaps

  • Aligning Workday functionality to organizational priorities

  • Asking the project team and steering committee to review the roadmap to build comprehensive project plans for each initiative

The roadmap must incorporate necessary inputs from:

  • Auditory Risks & Compliance Issues

  • Company Priorities

  • Recurring Annual Activities (e.g., Open Enrollment, End of Year Payroll Processing, etc.)

  • Workday Annual Review

Step 5: Create Relaunch Campaign

To help team members regain trust in the system, create a change, engage, and communicate campaign to share the project plan with the team. This plan is vital in:

  • Encouraging input on the roadmap

  • Gaining buy-in

  • Identifying change champions

As part of the relaunch, I ensured senior and executive leaders were informed and engaged by sharing the relaunch vision. I also provided a comprehensive overview of Workday’s features and articulated how these features would advance the organization’s strategic objectives.

Step 6: Leverage Workday’s Extensive Features

Develop organizational trust by highlighting quick wins. Use the following features and tools to maximize your Workday success:

  • Workday Administrator Guide

    • Provides step-by-step instructions on how to configure certain features

  • What’s New in Workday

    • Report can be used to identify new functionality for adoption

  • Workday Community

    • Review contributed solutions, best practices, and collaborate with other users

Step 7: Actively Monitor Your Resources and Support Model

Establish and assign an effort level for each relaunch initiative based on the roadmap. If the level of effort exceeds your available resources, coordinate with the project team and steering committee to identify the best approach. This may include moving dates, adding temporary resources, and other changes to execute the project.

With executive sponsorship, an effective relaunch plan, and adequate resourcing, achieving Workday success is possible. Partner with Abnormal Logic to support your Workday relaunch. Visit to get started.

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