Embedded Support
"Our team is underwater and can't keep up."
If your internal team is stretched thin, buried in requests, and struggling to get ahead of the work, you're not alone. Embedded Support gives you a Workday consultant integrated into your team, backed by a delivery system that tracks patterns, flags risks, and builds capability over time.
THE PROBLEM
What's actually happening
Your Workday admin hasn't taken a real vacation in two years. The ticket backlog grows faster than your team can close it. The same issues keep coming back because no one has time to fix the root cause. Every release feels like a fire drill.
You've tried to fill the gap. Maybe you added AMS support, but they close tickets without asking why the same problems keep returning. Maybe you brought in a contractor, but when they left, the knowledge walked out with them. Maybe you've been trying to hire, but the right person hasn't come through.
The team stays stuck in reactive mode. They're fixing what's broken instead of improving what's possible. And the longer it goes on, the harder it gets to dig out.
THE SOLUTION
What we do
We embed a consultant with your team, backed by our delivery system that ensures quality execution, insight capture, and continuity.
You're not just adding a person. You're getting access to a structured approach that tracks work, flags patterns, and builds knowledge that stays with your organization.
Every consultant is:
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Matched to your team based on module expertise and functional needs
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Trained to integrate into your tools, workflows, and stakeholder rhythm
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Backed by internal systems that track impact, flag risks, and surface opportunities
The goal is an organization that's stronger when we're done, not one that depends on us to stay.
WHAT TO EXPECT
How the delivery system works
PILLAR 1:
Execution
A consultant aligned to your systems, priorities, and pace
PILLAR 4:
Enablement & Documentation
Repeated tasks flagged for SOP creation, process notes, or handoff documentation
PILLAR 2:
Internal Tracking
All work tracked behind the scenes. We monitor tasks, flag patterns, and generate weekly insights
PILLAR 5:
Escalation Support
Internal SME triage support without nickel-and-diming you
PILLAR 3:
Insight & Risk Capture
Recurring issues, risky workarounds, and process bottlenecks identified as we go
PILLAR 6:
Next-Step Visibility
Opportunities for optimization or enablement surfaced when you're ready
What we need from you:
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Access to Workday tenant and relevant tools (ticketing system, communication channels)
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A point of contact for prioritization and escalation
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Clarity on team structure and stakeholder rhythm so we can integrate effectively
What's included
Execute +
What it is:
Tactical execution with documentation support
Best for leave coverage, ticket backlog,
short-term relief, coverage between hires
Included:
Task execution, internal tracking,
weekly summary reporting
Additional Add-ons:
SOPs, knowledge handoff
Minimum term:
3 months
Weekly hours:
20 or 40 hours per week
Elevate +
What it is:
Embedded execution with strategic insight capture
Best for post go-live triage,
buried teams, systems in need of stabilization
Included:
Everything in Execute+, plus insight tagging, risk tracking, and midpoint review
Additional Add-ons:
SOP's, mini-findings deck, enablement plans
Minimum term:
6 months
Weekly hours:
20 or 40 hours per week
Results
Healthcare System An 8,000-employee healthcare system needed more than someone to fix configurations. They needed a partner who could work alongside their team, resolve operational issues, and build capability that would hold. We reduced benefits troubleshooting time by 25%, supported two junior administrators who have since been promoted to leadership roles, and prepared the team to independently execute an acquisition integration that brought 500 to 1,000 new employees onto the platform.
What clients typically see:
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Process improvements that reduce manual effort and recurring workarounds
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Compliance and payroll risks caught before they escalate
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Internal teams that grow stronger over the engagement rather than becoming dependent on external support